Availability of Products:

Products in stock are clearly indicated on our site.
If for any reason the latter should no longer be available, you will be reimbursed immediately.
The delivery time after receipt of payment is 48 working hours.
Available products will be shipped within 30 days of ordering (Shipping time is estimated at 15-20 days). These products often need to be made or may be in the process of maceration. If the item purchased (and paid for) is not sent within 30 days from the time the order is validated, you will be refunded. Our customer service will contact you to remedy the situation.

Products Not Available:

Unavailable products remain visible on the site, but are not available for purchase.
You can pre-reserve them by activating an alert on the product.
We promise to process your request within 48 hours.

Origin and Quality of Products:

Our products come from highly qualified brands and craftsmen, renowned for the excellence of their work.
The products correspond to the details specified on the technical sheet.

Relationship with Artisans:

We collaborate directly with artisans and operate privately and autonomously.

Satisfaction Guarantee:

In the event of non-compliance with the package, the order or the description of the item purchased, a refund is assured.
Details, conditions and the reimbursement form are available on our site [insert link here].

These terms and conditions are issued in the interest of transparency and aim to ensure a positive purchasing experience for our customers. By accepting our general conditions, you acknowledge having read and accepted these terms during your transactions with us.

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